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Troubleshooting the Master Poker Program

With all of the different versions and sub-versions of Windows, I see all types of issues from actual bugs (of which there are only a couple (listed at bottom)), to more typically, Windows related issues, which can run from simple things like a higher than normal Font or DPI setting (not friendly with MP), to corrupt Windows System files, viruses, etc ... At this point I am extremely familiar with most likely issues right up through Windows 8.1. Here is a list of everything I can tell you to this point in time and how to fix it. If you experience an issue not on this page please send me a note describing the problem and we'll work it out together. I have not yet failed in eventually deciphering any user's individual issue.

 


Q: When I try to install the program it stops and asks me if I want to keep an existing file on the computer that is newer than a file that is being installed. What should I do?

A:  To make Master Poker compatible with all older versions of Windows the program uses some older versions of database support files. During installation, if Windows asks if you wish keep some of your newer existing Windows files, click YES to each one (you want to keep the files already on your computer). If your Windows system is up to date this could be as many as 8-10 files (with descriptions like ‘Jet’ and ‘DAO’). Once you've gone through this inconvenience the first time you won't be bothered with it again. Master Poker works equally well with either old or new file versions.

 


Q: When installing the program from the CD I get an error notice that says Windows 'can't register file COMCTL32.OCX'.

A. This is an issue exclusive to Windows 64-bit computers. Windows has the proper file in one directory, but is missing it on another. The fix is to simply copy the file over to the second directory so MP knows where to find it. When you reach that point in the installation just click 'Ignore', then complete the installation.

For people who are uncomfortable navigating around in their Windows folders I wrote you a little program that will copy this file over for you automatically. Just click here or on this file name: CopyMPFile to download the auto-copy program to your computer. Your browser or virus software may give you a warning on the downloaded file since it is an actual program. You will need to give Windows permission to 'RUN' the file, then just follow the instructions. The entire program consists of only one command (Filecopy), and will not save anything to your hard drive, nor alter your Windows files in any other manner.

Note: You must first install Master Poker before running the CopyMPFile program.

Note: If you have any problem running the copy program please advise, so I can make sure it runs properly for all computers. My email address is in your order. Thanks.

If  you wish to manually copy the Windows file over yourself just follow the instructions below, step by step:

-Hold down the Windows Key (in lower left corner of your keyboard) and the 'E' Key. This opens your ‘File Explorer’ window.
-In the left column, with Win7 click ‘Computer’, with Win8 click 'This PC'. (you may have to scroll down)
-Double-click the (C:) Drive.
-Double-click the folder ‘Windows' 
-Double-click the folder 'System32'  (C:\Windows\System32)
-Look inside that folder for the file named 'COMCTL32.OCX'. Left-click that file name to highlight it, then right-click the file to bring up a little menu.
-Click 'Copy'.
-Now click the back-arrow at the top of Explorer to take you back to the previous 'Windows' folder (it's one click backward, or you can find it again from your desktop using the same instructions above).
-When you're back in the 'Windows' folder double-click the folder named 'syswow64'' (C:\Windows\syswow64)
-Once that folder is open just right-click on an open area of white space inside the folder screen. You should get a little menu pop up. Now click 'Paste' to put a copy of the file that you 'copied' into that folder. Windows will probably show you the file appear in the folder screen.

Try running the Master Poker program. All should be well.

 


Q: I get error #339 when I try to run the program ...

A. If you encounter this issue during installation from the CD it will usually be revealed by saying “Failure to register” a file named: “COMCTL32.OCX”. Just click ‘Ignore’ during the installation, then follow the instructions below for Error #339. If you get a successful installation (from the CD), then get error #339 when trying to run the program the fix is a simple matter of copying one Windows file to another Windows folder. From your Windows Desktop, just follow the instructions below, step by step:

-Hold down the Windows Key (in lower left corner of your keyboard) and the 'E' Key. This opens your ‘File Explorer’ window.
-In the left column, with Win7 click ‘Computer’, with Win8 click 'This PC'. (you may have to scroll down)
-Double-click the (C:) Drive.
-Double-click the folder ‘Windows' 
-Double-click the folder 'System32'  (C:\Windows\System32)
-Look inside that folder for the file named 'COMCTL32.OCX'. Left-click that file name to highlight it, then right-click the file to bring up a little menu.
-Click 'Copy'.
-Now click the back-arrow at the top of Explorer to take you back to the previous 'Windows' folder (it's one click backward, or you can find it again from your desktop using the same instructions above).
-When you're back in the 'Windows' folder double-click the folder named 'syswow64'' (C:\Windows\syswow64)
-Once that folder is open just right-click on an open area of white space inside the folder screen. You should get a little menu pop up. Now click 'Paste' to put a copy of the file that you 'copied' into that folder. Windows will probably show you the file appear in the folder screen.
------------------------------
Now try running Master Poker again. 

Not computer literate? For people who are uncomfortable navigating around in their Windows folders I wrote you a little program that will copy this file over for you automatically. Just click here or on this file name: CopyMPFile to download the file to your computer. Your browser or virus software may give you a warning on the downloaded file since it is an actual program. You will need to give Windows permission to 'RUN' the file, then just follow the instructions. The entire program consists of only one command (Filecopy), and will save anything to your hard drive, nor alter your Windows files in any other manner.

Note: You must first install Master Poker before running the CopyMPFile program.

Note: If the little copy program above works properly for you, please let me know, or if you have any problem running the copy program please advise, so I can make sure it runs properly for all computers. My email address is in your order. Thanks.

-----------------------------------
'Hidden files' on your computer … If you don’t see the folders/directories named above then your Windows may be hiding them from you. Follow these steps to reveal hidden Windows files, then do the steps above to copy the needed file over.

-Click the 'Start' button
-Click 'Control Panel'
-Click 'Appearance and Personalization'
-Click 'Folder Options'. 
-Click the 'View' tab.
-Under 'Advanced settings', click 'Show hidden files and folders'
-Click 'OK'.

 

 


Q: I'm getting Error #3265 or Error #4121 when I try to run the program ...

This is a database conflict caused by remnants of the MP Demo or an older version of Master Poker on the computer. The problem arises if the new version of the program uses the same installation folder as the old one. It's a small matter to fix:

Do this:

-Right-click any MP shortcut icons on the Desktop and delete them.
-Uninstall all MP installations using Windows Add/Remove Software tool from the Control Panel.
-Reinstall the MP program from the original CD, but when prompted for the default install directory “C:\Program Files\Master Poker” just add '-v2' (for Version 2) to the target folder name so it looks like this “C:\Program Files\Master Poker-v2”.
-Once the installation is complete, make yourself a new Desktop shortcut icon (if desired) by right-clicking on the new 'Master Poker.exe' file (little red 'MP' on it) in the C:/Program Files/Master Poker-v2 folder/directory.

That will give you a nice fresh install into a new folder to avoid any possible future database conflicts.

 


Q: I'm getting Error #372 when I try to run the program ...

Try these steps one at a time:

-If Windows 8 then make sure you're running the program from the old Windows Desktop (not from the Metro interface). That could result in some odd issues and error numbers for various reasons.

-Next try rebooting your computer so it refreshes all your operating system files in case a file was somehow made corrupt. Try the MP program again.

-If you installed the program using one Windows account (ie. Administrator), and are trying to play with another account (ie. Donna's Account), then try running the program in the account which was used to install it.

-If still no luck, then right-click the MP program icon (then possibly 'properties' if WinXP) and check the 'Run program as Administrator' option. Try running Master Poker again.

 


Q: I adjusted my screen resolution to play fullscreen, but now my Windows Desktop Icons are too large/small.

A:  If after adjusting your screen resolution to make Master Poker play fullscreen you decide to keep that resolution your Windows icons may now appear to be too large or too small. In Win7 or Win8 you may hold down the ‘Ctrl’ (Control) key on your keyboard and roll your mouse wheel up or down to set your desired icon size.

 


Q: When I press the 'Play' button to start a new game Windows displays an advisement that I'm missing a needed file. I can ignore it, which lets the game start, but then it comes back the next time I play a new game. What gives?

A: This issue is almost always related to Microsoft Office. The impression is that Master Poker is missing the specific file, or is somehow tied in to the requested application. Neither is true.

In typical Office installations, the application makes several registry entries on your computer for features that will 'Install on Demand'. Office then installs a small startup program to watch for when these files are needed (you can verify this by checking the list of apps that start automatically when you boot your computer-look for anything with 'Office' in it). When Master Poker, which uses a database file to store your preferences, starts up, Office can sometimes mistake this for a call to use it's own database application, resulting in the query for you to insert your Office CD.

This circumstance has been known to occur during both the initial installation of Master Poker, and when you press the 'Play' button to start a new session. The easy fix is to simply fulfill Office's request, and let it install the file it thinks it needs. That will forever clear the file request and let you get down to what's important--playing poker. 

Note: If for some reason you don't have the Office CD you might be able to fix the problem by clearing the check from the Office program running in your startup programs (not allowing it to start when you boot your computer). Here's where to look:

-Click the 'Start' button
-Click 'Run'
-Type 'msconfig' in the text box
-Click the 'Startup' tab (in the window that appears)
-Look for an OFFICE related file
-Clear the checkbox (you can always put it back).

 


Q: When playing at 800x600 resolution the taskbar at the bottom of my Windows Desktop is covering some text and graphics at the bottom of the Table Screen. Why is this happening?

A:  You likely have your Windows taskbar locked. Normally, it should drop out of view when you run Master Poker (or any other program), unless the User or another program intentionally locks it. For example, you might want to be able to access your music media player while playing poker. If you tell the media player you want it visible at all times it will often reduce itself to your taskbar and lock the taskbar in place.

To unlock the taskbar in WinXp and previous, right-click on the taskbar itself and uncheck 'Lock the taskbar' option. This should clear your screen. If another program is the culprit you might have to turn off the 'Always display on taskbar' feature within the other program.

 


Q: The program seems to hang up once in a while during play of hands (the Windows hourglass will appear for a few seconds), then will return to functioning normally.

A:  This is usually the result of some other software or process running in the background on your Windows Desktop (usually virus software). Windows needs to use the CPU and your computer puts Master Poker on hold for a few seconds until it's done. 

Simple fix, turn off the offending software while you're playing Master Poker (especially if you're power-playing lots of hands with the Zip function). This can often be done just by right-clicking the program's little icon down in your taskbar tray (if you see one). As long as your firewall is up (you better have one), you will not be at risk to viruses while playing Master Poker. Turn your virus software back on before you go browsing the Internet.

 


Q:  can't save a game, or save all my hands played to a file. The program doesn't say there was a problem, the files just aren't there.

A:  In some versions of Vista/Win7 you will sometimes need to give permission to allow certain applications (like Master Poker) to WRITE files to the hard drive (which MP needs to write both 'Saved Game' files and 'Saved Hand Summary' files), otherwise Vista is protecting your system using virtualization of any files written to the hard drive (they are only kept in temporary memory until the program closes). The reason Master Poker doesn't tell you there was a problem is because it believes the files were properly written (and they were, they were just written virtually/temporarily).

 


Q: I've been playing for a few days with no problems, then suddenly I can't seem to start the program. I've tried both clicking the MP icon and starting it from the programs menu. What's wrong? 

A:  There is only one reason why Master Poker would not start when you click to run the program. The program believes that another instance of Master Poker is already running. There are two possible culprits here ... 

1) The Office Mage feature can sometimes be accidentally activated when a new user is experimenting with MP's feature set. The Office Mage is a feature to protect Users from the prying eyes of say, a nosey boss at work. It is a little blue button that looks like this ... 
 
Clicking this button will instantly remove all signs of the program from your Windows Desktop. What may have happened is you clicked that little blue button to see what would happen and poof! the table was gone. When you tried to restart the program it failed because the program was already running. Your table is actually still there, it's just in hiding. The only sign the Office Mage leaves on your desktop is a little button in the lower right corner of your screen (labeled 'MP'). To return to your session click that button and your hidden table will come back into view. 

2) The other possibility (Version 1 only) is that Master Poker was not properly shut down and is still running in your Windows background. This problem seems to manifest itself in computers that are left on all the time, perhaps powered down into sleep mode, or to energy saving mode, and don't have the benefit of a fresh boot to begin the day. If this is the case, in XP any time you have the problem you can likely avoid having to reboot completely by hitting Control-Alt-Delete to bring up your Windows Task Manager and look for 'Master Poker' under both the 'Applications' and the 'Processes' tab. If you see it in either place, tell the task manager to shut it down. That should allow you to then start the MP program normally.

 


Q: Is there any way to save my personal data and history records if I have to re-install the program?

A:  Yes. You will need to copy the 'MasterDB' file (at "C:\Program Files\Master Poker") to a safe place before reinstalling. Once the new installation is complete, copy that file back to the new Master Poker directory typically located at "C:\Program Files\Master Poker" (under 'My Computer'). 

Note: If using 64bit Windows your 'Program Files' folder will have an '(x86)' attached.

 


Q: Is there a patch available for the program? 

A:  There is no need for a patch for Version 2 (the only version available for sale).

 

 


Known Issues ... and easy fixes ...


Master Poker is a very simple and stable program (programmatically speaking) and will give you many years of happy service. Unfortunately, few can say their software is completely issue free, since Windows is constantly being updated by Microsoft, and programmers must often respond to these updates. In the time since the release of the current version there have been very few, and very specific issues, all easily remedied by following the instructions below. These same issues will be listed on the 'Installation Sheet' enclosed with every order. The possible issues you may experience are printed in yellow below. If you're having issues with the v1 Demo this section may also apply.

Known Issues in Master Poker Version 2.01 (current version)

Error #3265 or #4121 can result if your computer has a previous version of Master Poker (v1) or the Demo. This installation error is the result of residual DB files leftover from using a patched/upgraded Version 1 or an MP Demo that was not properly uninstalled. When the program is run for the first time it's finding incompatible database files and advising you there is a conflict.

To resolve  ...

-Under Add/Remove Software uninstall any current Master Poker installations
-Delete all MP shortcuts and icons to the old installation (if you made any)
-Delete any old MP databases (if you copied them to an alternate location)
-Reboot your computer

Now install the program to a different directory (folder). Insert the MP CD in your CD drive and follow the instructions until you get to where the program asks if you would like to install to the default directory at:

C:/Program Files/Master Poker
(if your computer is 64 bit your 'Program Files' may have an 'x86' attached to it) 

Instead of saying yes to the default folder location, add '-v2' (Version 2) to the end of the target directory name so it looks like this:

C:/Program Files/Master Poker-v2

The program will be installed to the new folder with your new directory name, avoiding any previous database conflicts. Now go start the program using these steps:

-Click your 'Start' button
-Then 'Programs'
-Find the 'Master Poker-v2' folder
-Click the file with the little red MP to start the program
-Fill in your keycode info (on first time run, use no spaces)

You should now be off and running. Once the program works properly for the first time you may right-click the same little red MP icon and set up your Windows Desktop icon (unless Windows has already done that for you). Enjoy!

Error #3045 or #3050/3051 when you try to run the program. This run-time  error is the result of your Windows security settings.

To resolve ...

-Right-click the MP program icon and from the drop-down menu select ‘Run as Administrator’ or ‘Run with Administrator Rights’ to allow MP to both run and save data to your hard drive.

Error #339 when you try to run the program. 

To resolve ...

-Navigate your hard drive to the 'c:\windows\system32' folder.
-Locate the file COMCTL32.OCX
-Right-click the file name
-Select ‘Copy”
-Navigate to the 'c:\windows\sysWOW64' folder
--Right-click an open area of the folder (white space)
-Choose ‘Paste’

This will place a copy of the file in that folder. Try running the game again. If you don't know how to 'navigate' your computer's folders email me and I'll send you a small program that will automatically do it for you (or you can download it from the 'Troubleshooting' section on my website).

‘Failure to register’ file COMCTL32.OCX when installing to e 64-bit Windows system, if you get this notice during installation follow the instructions below. 

To resolve ...

-Click ‘Ignore’ (same fix as Error #339 above)
-Navigate your hard drive to the 'c:\windows\system32' folder.
- Locate the file COMCTL32.OCX
-Right-click the file name
-Select ‘Copy”
- Navigate to the 'c:\windows\sysWOW64' folder
--Right-click an open area of the folder (white space)
-Choose ‘Paste’

This will place a copy of the file in that folder. Try running the game again. If you don't know how to 'navigate' your computer's folders email me and I'll send you a small program that will automatically do it for you (or you can download it from the 'Troubleshooting' section on my website).

Broken Screen Display. If the game does not display properly, ie. parts of the screen are missing or text is not lined up, Windows is likely using an oversized DPI or FONT setting (dots per inch), which is not compatible with MP. Check both are set to normal following these steps:

To resolve ...

-Click ‘Start’
-Click 'Control Panel'
-Click 'Appearance and Personalization'
-Click 'Adjust screen resolution' If the DPI is not set at 100% (normal) then make it so.
-Click Apply

For a Font check ...

- Click ‘Start’
-Click 'Control Panel'
-Click 'Display'
-Confirm your font setting at 100% (normal).

*** If your desktop icons are then to large/small just hold down the CTRL key and roll your mouse wheel to adjust their size to your liking.

Screen Size. Many computers today come with very high default (and unnecessary) screen resolution. If the game screen is too small reduce your monitor’s screen res in Windows to make MP table fullscreen with a few simple mouse clicks (and reverse when done). 

To resolve ...

-Right-click the open Windows Desktop
-Click 'Screen Resolution'
-On a square monitor set the resolution at 1024x768. On a rectangular monitor set resolution at 1280x720 (or the lowest setting where the second number is at least x768).

*** If your desktop icons are then to large/small just hold down the CTRL key and roll your mouse wheel to adjust their size to your liking.



 


Known Issues in Master Poker Version 1.01 only (version no longer available, but may be out on Internet as Demo)

  • The 'X' bug - Program doesn't start. There is only one reason why Master Poker will not start when you click to run the program. The program believes that another instance of Master Poker is already running. There are two possible culprits here:

1) Not Properly Quitting the Program. On some versions of Windows quitting out of Master Poker by clicking the 'X' in the upper right corner of the Main Sign-up Screen will sometimes fail to properly close down the program, leaving it running in the background on your Windows Desktop.

Symptoms: You click to start the program and nothing happens (the program fails to start).

Confirming this issue: Hit Ctrl-Alt-Del to bring up your Windows Task Manager and look for 'Master Poker' under either the Applications tab, or the Processes tab. If you find it in either place highlight it and click the button to 'End Task'. You should then be able to start the program normally.

Affects: Both the Demo and Full Version of the software.

Long Term Solution: When done playing poker close the program properly, using the 'Exit' button on the Main Sign-up Screen. Unfortunately, many people used to interacting with Windows are likewise used to closing an individual window using the familiar 'X' in the upper right corner of the window. In MP, try to resist clicking that X and use the 'Exit' button.

  • The 'X' bug - Program crash. Some users have experienced crashing due to closing out of the Table Screen (during a hand, when your turn to act) by clicking the 'X' in the upper right corner of the screen (as opposed to hitting the Escape Key and using the Options Menu buttons to properly exit the Table).

Symptoms: This can cause occasional crashes in secondary events during a single session. For example, you may start a tournament and play a while with no problem, but then decide you would like to start over using different blinds or stack sizes. When you leave the table before the tourney is over you click the 'X' in the upper right hand corner of the screen instead of hitting the 'Escape' Key and using the 'Options Menu' buttons to leave the table. You then start your new event in the same session and it is during this subsequent event that you experience a crash.

Confirming this issue: It does not affect all users, and in nearly all cases has been found to be directly attributed to too many programs running in the background on the User's computer (bloatware). To take a look at your running applications list. In both Vista and XP hold down the Windows key and hit the 'R' key to bring up the 'Run' window. Type in 'msconfig' and hit Enter. Click on the 'Startup' tab and look at the list of programs that have a check in front of them. These are all the programs running in the background of your computer (often without your knowledge). If you have more than 5-6 checked programs in your list you're being bogged down. 

Affects: Both the Demo and Full Version of the software.

Long Term Solution: Always properly leave the Table Screen by using the Options Menu buttons. You do this by hitting the ESCAPE Key or clicking the gray Asterisk button (far left on button bar) at the conclusion of any hand. 

  • Sound card crash. Master Poker will occasionally crash only when it is the human player's turn to act in a hand, and just after you hear bird sounds in the background.

    Symptoms: This only occurs in cardrooms that are outdoors such as 18th Hole, London Pub, Tahoe Home Game, etc ... (outdoor venues). If it is your turn to act on a hand and you ponder long enough (perhaps 20-30 seconds) to hear bird/nature sounds in the background the program will sometimes crash. This is a soundcard driver or DirectX driver issue.

Confirming this issue: Remove the checkmarks from all your sound options on the Main Sign-up Screen and play a session in relative silence. If the crashing disappears your computer is in need of updated Sound/DirectX drivers.

Affects: Both the Demo and Full Version of the software.

Quick Fix: Clear the 'Background Ambience' checkbox in the ' Sound Options' on the main Sign-up page. This will prevent all nature sounds in outdoor cardrooms, and may fix your problem, while letting you use the rest of the sounds in the game (ie. chips, cards, etc).

Long Term Solution: Update your DirectX and soundcard drivers. If you don't know how to do this yourself send me an e-mail advising that you're having this problem and I'll send you instructions. 

  • On International orders outside the United States I have had a few users point out that when attempting to adjust the Dead Money percentile on the event setup screens they can't adjust the slider to anything other than zero percent.

    Symptoms: This only occurs in foreign countries outside the United States whose Windows use a different accounting method when dealing with decimal numbers. Specifically, some countries use a comma in place of a point (a period) to denote the fractional portion of a number.

Affects: Both the Demo and Full Version of the software.

Long Term Solution: To fix, follow the below instructions. They are similar in all versions of Windows.

-Click the 'Start' button
-Click 'Control Panel'
-Double-click 'Regional Configuration'
-Click the 'customize' (or 'customize format') button and change the decimal symbol from a comma to a point (a period). Once this is done the DM% slider should work properly.

If you are experiencing crashing or any other type of issue you believe is a software bug, whether playing the Demo or Full Version of the program, please take a moment to send me a note describing the problem (and which Windows version you are using). It's possible it is a known user issue that I can help you clean up quickly (from past experience). It's very important to me that my Users have only a positive experience when using my software.

 

 

 

 

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